About the project
Gate Automation bundles the operational intelligence a gate agent needs into focused, easy-to-use assistants. Each product targets a concrete moment in the gate process: preparing the flight, capturing upgrade revenue across channels, and orchestrating the boarding call. Select a product below to see how it works.
Empower gate staff by automating today's constrained and fragmented gate environment, enabling them to focus on operational excellence and an enhanced passenger experience.
Envision a future where empowered gate staff fully leverage their expertise for high-value decisions and deliver exceptional passenger hospitality and service — setting a new global benchmark for efficiency and hospitality at the airport gate.
Develop modular, intelligent, and scalable automation solutions that fit the realities of gate operations across airlines, hubs, and outstations. Leveraging cutting-edge technology and a pragmatic, value-driven approach, these solutions deliver measurable impact.
Digital Assistants
Every process at the gate is supported by one agentic-AI-driven Digital Assistant — an end-to-end capability that owns a slice of the gate value chain, bundles products and agents, and works hand in hand with the human gate agent.
Prepares the boarding, flags possible problems early and gives targeted, actionable recommendations.
Ensures a smooth boarding process and a seamless flow of passengers onto the aircraft.
Handles all special cases around preparation and boarding, resolving disruptions quickly.
Takes care of ancillaries such as the sale of upgrades and other premium services.
Connects the gate with below-the-wing service providers — fueling, catering and cleaning.
Each Digital Assistant bundles one or more products, and every product is run by a team of agents — an Orchestrator Agent coordinating MCP, Specialized and Domain Agents.
Architecture
How Gate Automation is layered — from connected systems and the central integration platform down through the business, orchestration and decision layers, all built on the Digital Core Platform (DCP) with end-to-end observability.